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BPO Business

Through "efficient and high-quality call center operation" conducted by professional operators, we offer powerful support for optimizing services.

Main Scenes of Use

  • BPO-related Affairs
  • Call Center Operation
  • Secretariat Agency
  • Recruitment Reception Agency

Features of TKP Communications - Undertaking All BPO Affairs on Your Behalf

Implementation of detailed hearings and analysis and proposal of optimum plans

Implementation of detailed hearings and analysis and proposal of optimum plans

We propose optimum plans upon implementing fine-tuned hearings and analysis of the business strategy, objectives, work flow and other current conditions of client companies.

We have acquired Privacy Mark certification and offer support that guarantees peace of mind for customers

We have acquired Privacy Mark certification and offer support that guarantees peace of mind for customers

To ensure protection of the precious personal information entrusted by customers, TKP Communications has acquired Privacy Mark certification. We conduct thorough security management in all areas including construction of the personal information protection management system, education of employees, entrance and exit control, installation of security cameras inside offices, locking and storage, access control, and log monitoring.
We have systems in place for ensuring the peace of mind of our customers.

We constantly strive for an ongoing upward spiral while following set procedures

We constantly strive for an ongoing upward spiral while following set procedures

Our trained professional operators have built extensive experience in operating an efficient and high-quality BPO Center.
While upholding predetermined procedures, they are constantly aware of realizing an upward spiral.
Our BPO Center is located in Matsuyama City, Ehime Prefecture.
Since Matsuyama is known as a relatively disaster-free city in Japan with few typhoon or earthquakes, our BPO Center is endowed with the best possible conditions.

Support Contents

Test Operation and Management System

Test Operation and Management System

Based on "AOT" All-in-One for Test, we offer total support from conducting examinations to issuing pass certificates for examinations, which entail various kinds of work.

  • Integrated management from reception to announcement of passing

    TKP Communications offers total support from conducting examinations to issuing pass certificates for examinations, which entail various kinds of work.
    Activities include reception of online applications, receipt of examination fees, responding to inquiries from examinees, arrangement of examination venues, printing of examination questions, issue of pass certificates, marking, asignment of examination supervisors, guidance and reception of examinees, and issue of examination slips.

  • Main events suited to AOT

    • Examinations for state qualifications
    • Official examinations
    • Certificate examinations
    • Lecture courses
    • Seminars
    • Online training management
    • Online interview booking management

Optimization of customer relationships

Optimization of customer relationships

We powerfully support optimization of customer relationships for client companies!
Our trained professional operators have extensive experience in operating an efficient and high-quality BPO Center.

  • 3-month DX (Digital Transformation) Promotion Package

    Over three months, we implement activities ranging from work data sorting to improvement of work efficiency.
    During this period, we identify issues in your company and conduct training on work improvements, etc. that are closely linked to your digital transformation needs.

  • Online assistant service

    Assistance for smoothly advancing training and meetings. Two staff members offer online support to ensure the smooth operation of each day's in-company meetings and seminars.
    We utilize various online tools in this service geared to assisting officers who are having trouble advancing meetings.

  • Stress management seminars for the remote working age

    Comprehensive learning:
    Total learning on mental health issues covering ailments, prevention, maintenance, and promotion.
    Systematic learning:
    This imparts understanding divided into 8 stages of emotional health and methods for taking appropriate responses.
    Practical learning:
    Practical - Rather than understanding knowledge and know-how, this aims to uncover methods for resolving current issues.
    Experiential learning:
    Since the theory is based on the instructor's own experiences and successes, trainees can gain deep understanding from real subject matter.
    All-in-one support

    TKP Communications offers all-in-one support for "people", "objects", "systems" and "places" involved in BPO operations.

    • Operating staff
    • Work support system
    • Equipment rental
    • Office arrangement
    • Business undertaking
    Arrangement of MCs and lecturers

    MCs with a wealth of experience make sure that symposiums, seminars and other events proceed smoothly. By recruiting professional MCs, we ensure that even sudden troubles can be properly handled!

    Total Event Planner

    Total Event Planner

    Total Event Planner is an event management tool that can respond to a diverse range of events. Equipped with convenient functions including creation of application forms, checking of applications, collating of deposits and so on, it can be tailored to various kinds of events.

  • What can Total Event Planner do?

    • Creation of notification site
    • Inventory setting
    • Group applications
    • Simultaneous application to multiple events
    • Confirmation of the applications situation
    • Mass transmission of emails
    • My Page feature
    • Application revisions and cancellations
    • Automatic issue of participation certificates
    • Automatic issue of invoices
    • Download of materials
    • Account deposit collation
    • QR code receiving
    • Outputting of lists of received names

Examples of Use

  • Speeding-up of recruitment activities

    Speeding-up of recruitment activities

    We wanted to strengthen recruiting activities, however, we didn't have enough dedicated staff and were spending too much time on screening. By utilizing TKP's recruitment process outsourcing service, we were able to implement recruiting activities all over Japan and experienced faster recruitment with higher rates of interview participation and informal decisions.

  • Integrated management of examination management

    Integrated management of examination management

    Administering examinations previously incurred huge amounts of manpower and work, however, thanks to introducing the examination operation and management system and secretariat agency service, workload was lightened in almost all processes and we were able to administer examinations smoothly.

  • Parties with guests invited from distant places and overseas

    Parties with guests invited from distant places and overseas

    The event attracted many persons traveling long distances, however, we were able to use a venue close to a station that was convenient for access. Since we could customize the party menu according to the wishes of guests, we were able to provide hospitality with cuisine that was satisfying to all.